Capturing Emerging-Wealth
Customers:
Establishing a Mini-Trust Product
by Deborah Hornberger,
Bank Marketing magazine October, 1997
Much is being written about the growing wealth of
the baby boomers and the importance of developing investment relationships
with them now. It only makes sense: If your bank grows with the
investment needs of this important market segment, it won't need
to capture their business from competitors at a later date.
Many of these baby boomers have started to save
for retirement - and not just through their company retirement plans.
According to VIP Forum, boomers' number one goal is to maintain
the current standard of living during retirement. However, many
are realizing that this will require more than the assets from their
pension and 401(k) plans.
One financial product that targets this group's
need is a mini-trust - in essence, a prototype trust document. Mini-trust
products enable banks to acquire emerging-wealth clients and to
increase the assets in an institution's propriety mutual funds.
The large banks in California all offer a mini-trust.
Bank of America offers TrustAmerica, Wells Fargo has the Wells Trust,
and Union Bank of California has introduced the Select Living Trust.
These trusts can be established for as little as
$50,000 and assets are invested in the bank's common trust funds
or proprietary mutual funds. The annual fee is between one and 1.5
percent. The primary residence can usually be included for an additional
fee. Some mini-trusts even accept individual stocks and bonds, particularly
those with low-basis that would generate substantial capital gains
taxes if sold.
Advantages of mini-trusts
For banks, the advantages of a mini-trust are many:
- This product is a good "starter" trust
for emerging wealth individuals.
- It is easy to set up, particularly for perpetually
busy, affluent business owners.
- Assets can be easily added to the mini-trust,
making it a good
opportunity for setting regularly scheduled automatic transfers.
- Access to cash is not difficult in a mini-trust.
- Clients tend to see a mini-trust as both a primary
and permanent
relationship - and will be less likely to move their assets to
another
institution.
- And finally, mini-trusts can use the bank's
common trust funds or
proprietary mutual funds.
For clients, mini-trust advantages include:
- Client ownership and control of the assets during
their lifetimes
- The absence of investment management responsibility
- Asset management that reflects the specific
financial objectives of
clients
- Clients can receive monthly distribution
- Beneficiaries can be designated and apportionment
to each can be
stipulated
- After a client's death, their beneficiaries
are not hindered by costs,
delays and the publicity of probate
- Mini-trusts can be structured to provide trust
asset management and
payment of bills if the client should become ill or incapacitated
- Clients also have the ability to change investment
objectives, current
distribution amounts and designated beneficiaries at any time
- Lastly, a mini-trust can be terminated during
the client's lifetime
Target markets for a mini-trust
The primary markets for a mini-trust product include:
- Emerging wealth baby boomers
- Boomers saving for retirement who already have
$50,000 outside of
their company plans
- Affluent small business owners
- Beneficiaries. (This is a great product for
terminating trusts where, for example, the trust assets of $600,000
are split three ways and $200,000 is below your bank's minimum
account size. Mini-trusts can keep the assets in the bank in a
way that is affordable to the beneficiary and profitable to the
bank.)
Tips on mini-trust implementation
Central administration
When banks decided to offer mini-trusts, most banks established
a central administration unit. Clients are assigned to one trust
officer who communicates via mail or a toll-free phone number. Asset
allocation models are developed for various financial objectives.
Anticipating the affect on attorneys
While many senior trust managers are used to being dependent on
attorney referrals, many attorneys who work with trust departments
don't want $50,000 estate plans -- and, similarly, many people with
this size of estate don't want to pay an attorney to draw up a living
trust.
Fortunately, a mini-trust can be established without
an attorney. Attorney review is recommended, but clients seldom
do this. In meeting with a trust and investment management specialist,
many clients turn out to have a much larger estate than they realized
-- and are advised on the benefits of working with an attorney to
set up a comprehensive living trust. Thus, by offering this product
banks usually end up generating more business for attorneys.
Minimizing risk
Do not sell this as an investment product (if using common trust
funds) - instead, sell it as an estate planning product. Make clear
that this is not a comprehensive estate plan and is not appropriate
for everyone. Have the client sign an acknowledgment about this.
UPDATE/ADDITIONAL NOTES TO BANK MARKETING ARTICLE:
Establishing a Mini-Trust Product
Additional ways to minimize risk.
- Recommend that clients see an attorney.
- Document the investment profiles in case you
need to defend how the assets were invested.
- Make clear to clients how they will be serviced
- e.g. toll-free number,
regular mail and email only.
- If using branch employees to sell instead of
trust and investment sales professionals, certify them.
- Do not permit anyone to alter the document in
any way without
approval from bank counsel.
- Make clients responsible for notifying the bank
of any key changes in their circumstances.
Proprietary Funds
Since this article was written, most banks are
now investing mini-trust assets in mutual funds rather than common
trust funds. This allows them to market the mini-trust as an investment
product instead of an estate planning product, which is much more
appealing to baby boomers.
New target markets
One segment that responds well to this product
is the widow with assets between $100,000 and $500,000 who is
not expecting to increase her net worth and is worried about who
will pay her bills if she becomes ill or incapacitated. They really
like this product, but this is probably the least profitable segment
for the bank.
Most banks offer this for individuals and married
couples. Union Bank of California allows two non-married individuals
to set up a trust together.
Branch referrals
It has always been interesting to track the branch
referrals for this product. Even though most of the trust departments
had offered substantial referral fees prior to introducing the
mini-trust, referrals for this product usually take off.
Inquiries revealed that most employees were in
awe of the normal account minimums of between $500,000 and one
million dollars. They didn't think that any of the customers they
knew could have that much in investable assets. When the minimum
was lowered to $50,000, however, this became more realistic to
them and they were not uncomfortable discussing that amount with
a customer.
What happens in many, many cases is that
the customer agrees to meet with a trust and investment management
specialist, who then learns that the prospect does meet the higher
minimum and should have a customized living trust.
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